• BEHAVIORS OF SUCCESSFUL PEOPLE/CUSTOMER SERVICE
     
    Course Description:

     Provide employees with a short training module on what behavior is expected in the work place.  Emphasis on punctuality/attendance, co-worker relations, constructive criticism, professional appearance, work quality, work attitude, work ethics and customer service

     

    Text: Handouts

     

    Course Outline:

    Week 1

    Punctuality/attendance

    Attending to Task

    Following instructions

    Personal appearance

     

    Week 2

    Co-worker relations

    Dealing with supervision

    Work attitude

    Workplace safety

    Work speed

    Work quality

    Initiative

    Work independence

     

    Week 3

    Customer service

     

    Week 4

    Policy projects/discussion

     

Last Modified on November 6, 2007