• COMMUNICATION IN THE WORKPLACE

     
    This class is designed to teach the basics of communication as it relates to the workplace.  Topics will include written, oral, non-verbal and electronic communication; listening; employer expectations; conflicts and how to handle them; calming angry customers; and the components of an effective job search.

     

    By the end of this class you will:

     

    -                     have developed a resume

    -                     demonstrate good interviewing skills including wage negotiation.

    -                     know how to write a performance evaluation and a business letter.

    -                     understand job applications and how to complete them.

    -                     be able to understand and deal with criticism.

    -                     make a 5 minute presentation to the group.

    -                     any additional information the group requests.

Last Modified on November 6, 2007