•  Prescription Drug Benefits

     Carrier: Express-Scripts

     Customer Service Phone (RxBenefits): 1-800-334-8134
     Website:  https://www.express-scripts.com/index.html
     Mobile App: Express-Scripts.com/mobile 
     For a replacement ID card, contact RxBenefits at 1-800-334-8134. Member services will email a temporary card and request a permanent card be mailed to your home address.


    • Prescription Summary of Benefits
    • RxBenefits, Inc. is the pharmacy benefit administrator. Their member services team is called RxAssure.
    • There will be separate cards for Aetna and Express-Scripts.
    • Pharmacy co-payments for both retail and  maintenance medications remain unchanged from 2016.
    • You can contact RxBenefits at 1-800-334-8134 with formulary questions.
    • Mail orders with Express-Scripts require new written prescriptions and registration with ESI's home delivery program. Download a mail order form here.
    • A mobile app (myDrugCosts) will be offered through RxBenefits. You can use the app to research drug costs and alternatives.
    Who Is Who?
    RxBenefits, RxAssure & Express-Scripts.....
    •  RxBenefits – Pharmacy Benefits Administrator
    RxAssure (part of RxBenefits)
       – Member Services:
          • Denied claims
          • Copay inquires  
          • Plan questions
          • Customer service issues/questions
          • Locate a pharmacy
          • Pricing questions
           • Included/excluded medication
    Express Scripts
       – Pharmacy Benefit Manager
       – Specialty pharmacy, Accredo
       – Pharmacy Help Desk
       – Back-up customer service
       – Mail Order pharmacy
    Member Information:
    • RxBIN: 610014
    • RxGroup: 35242Rx
    • Express-Scripts Pharmacy Help Desk: 1-800-922-1557
    • RxAssure Member Services: 1-800-334-8134
    Specialty Medication:
    • Specialty medications are covered through Accredo (Express-Scripts Specialty Pharmacy).
    • Specialty medications may require pre-authorization and quantity limits may apply.
    • Specialty medications are limited to a 30-day supply.
Last Modified on December 3, 2019